Policies

Policies

Simple policies for a straightforward Kuala Lumpur stay

Check-In and Check-Out

  • Check-in begins at 2:00 PM.
  • Check-out is required by 12:00 PM (noon).
  • Late arrivals are managed by a 24-hour front desk.

Age and Identification

  • Minimum check-in age: 18 years.
  • A valid photo ID and booking confirmation are required at check-in.

Deposits and Payments

  • A deposit may be requested at arrival for incidentals.
  • Major cards such as Visa and Mastercard, along with cash, are accepted.

Children and Extra Beds

  • Children of all ages are welcome.
  • No extra beds or cots are available; existing bedding must be used.

Pets and Smoking

  • Pets are not allowed at this property.
  • Smoking is not permitted in rooms; designated areas may be available.

Parking

  • On-site parking is free but limited in spaces. Availability cannot be guaranteed.

Cancellation Policy

  • Cancellation terms depend on the booking type.
  • Flexible rates may allow cancellation up to a set time before arrival.
  • Non-refundable bookings will be charged in full.

Local Tax

  • A tourist tax of RM 10 per room per night applies to foreign guests.
  • Malaysian citizens and permanent residents are exempt.
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